Crossroads Shelter FAQs

Do I have to move to Crossroads to get help?

  • You can get help from us in many ways.
  • You can call our 24 Hour Crisis and Support Line (1-800-461-7656) anytime. Our counsellors are available 24 hours a day, 7 days a week to offer support and information.
  • You can come to Crossroads Shelter to see what it’s like before you make a decision to move in.
  • You can also call to make an appointment with one of our counsellors or receive a referral to other services.

Image of child and mother having a tender moment

What does it cost to come to Crossroads Shelter?

There is no charge. All meals and personal necessities are provided during your stay.

How long can I stay?

Each length of stay is based on an individual woman’s unique circumstances. On average, women stay at Crossroads Shelter for about 6 weeks.

Can I bring my children?

Yes! Children are welcome.

Can I bring my pets?

We understand that the safety of your pets is a priority. Our staff will help you to make temporary arrangements for your pets. Please contact the shelter for more information.

Is there a curfew?

If you are between 16 and 18 years old (not staying with a parent, but staying on your own) there is an 11 pm curfew, and no overnights away from the shelter are permitted. Women over the age of 18 have no curfew. We recommend no more than 2 overnights away from the shelter per week.

What about communal living?

Our shelter is a communal living space. That means that while you have your own private room, you share the house with other women and their children.

You are free to make your own breakfast and lunch for yourself and your children, using the food provided. Dinner preparation is usually shared. The living room is a shared space, and light housekeeping duties are also a shared responsibility.

What if I’m not in a crisis but I feel my relationship is not positive at all?

Call us, any time, day or night. We’re here to listen.

Our shelters rely on donor funding for their operation. As government and other agency funding is decreasing the demand for our services are increasing. To find out more about how you can bridge this gap and help save and change the lives of countless women and children in our communities, please contact us.